PRIVACY POLICY

Hazesoft Technology Private Limited
Effective Date: 24/02/2026

1. Introduction

This Privacy Policy describes how Hazesoft Technology Private Limited and its affiliates (collectively referred to as “Company”, “we”, “our”, “us”) collect, use, share, store, protect and otherwise process your personal data through our website:

👉 https://hazshop.in/ (“Platform”)

You may browse certain sections of the Platform without registering. However, by accessing the Platform, creating an account, placing an order, or providing your personal data, you expressly agree to:

  • This Privacy Policy

  • Our Terms of Use

  • Applicable product/service terms

  • Laws of India including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable privacy laws

We do not offer products or services outside India. Your data will primarily be stored and processed in India.

If you do not agree with this Policy, please do not use the Platform.

2. Types of Personal Data We Collect

We collect personal data when you:

  • Register on the Platform

  • Place an order

  • Contact customer support

  • Subscribe to marketing communications

  • Interact with our services

2.1 Identity & Contact Data

  • Full name

  • Date of birth (if provided)

  • Gender (optional)

  • Shipping & billing address

  • Mobile number

  • Email address

2.2 Transaction & Order Data

  • Products purchased

  • Order history

  • Payment status

  • Refund & return records

2.3 Payment Information

Payment details such as debit/credit card details, UPI, or banking details are processed through secure third-party payment gateways.
We do not store full card numbers or sensitive banking credentials on our servers.

2.4 Technical & Usage Data

  • IP address

  • Browser type

  • Device information

  • Log data

  • Website activity & interaction data

2.5 Customer Support Data

  • Emails

  • Chat records

  • Call logs (if applicable)

  • Complaint records

You may choose not to provide certain data, but this may limit access to specific features or services.

3. Purpose of Processing

We process your personal data for:

  • Account creation and management

  • Order processing and delivery

  • Payment processing and refunds

  • Customer support and grievance resolution

  • Fraud detection and security monitoring

  • Legal and regulatory compliance

  • Improving user experience

  • Marketing communications (with consent)

4. Cookies Policy

We use cookies and similar technologies to:

  • Maintain login sessions

  • Manage shopping cart and checkout

  • Analyse website traffic and performance

  • Remember preferences

You can control cookies through your browser settings. Disabling cookies may affect certain functionalities.

5. Marketing Communication Consent

With your consent, we may contact you via:

  • Email

  • SMS

  • WhatsApp

  • Phone calls

for promotional offers, product launches, and updates.

You may withdraw consent at any time by:

Service-related communications (order updates, invoices, delivery alerts) will still be sent even if marketing consent is withdrawn.

6. Sharing of Personal Data

We may share your personal data with:

  • Logistics partners

  • Payment gateways

  • Sellers & vendors

  • IT & cloud service providers

  • Marketing service providers

  • Government authorities (when legally required)

We do not sell your personal data.

Third-party partners have their own privacy policies. We recommend reviewing them before sharing data.

7. Data Security

We implement reasonable technical and organisational security measures to protect your data from:

  • Unauthorised access

  • Loss or misuse

  • Disclosure or alteration

However, internet transmission is not 100% secure. Users are responsible for maintaining confidentiality of login credentials.

8. Data Retention

We retain personal data:

  • As long as necessary to fulfil the purpose of collection

  • For compliance with legal and tax obligations

  • For dispute resolution and fraud prevention

Once no longer required, data is deleted or anonymised.

You may request deletion of your account through your profile settings or by contacting us.

We may delay deletion if:

  • There are pending orders

  • Ongoing disputes

  • Legal compliance obligations

9. Children’s Data

Our Platform is not intended for children under 18 years of age.

If you are under 18, you must use the Platform under parental or guardian supervision.

We do not knowingly collect personal data of children. If such data is identified, it will be deleted upon notification.

10. Your Rights

Under applicable law, you may:

  • Access your personal data

  • Correct inaccurate data

  • Update your information

  • Withdraw consent

  • Request deletion (subject to legal limitations)

To exercise these rights, contact us at the details below.

11. Withdrawal of Consent

You may withdraw your consent by emailing:

Subject Line: Withdrawal of Consent for Processing Personal Data

Email: hazesofttech@gmail.com

Withdrawal will not affect prior lawful processing. Certain services may become unavailable if essential data processing is withdrawn.

12. Fraud Warning

Hazesoft Technology Private Limited will never ask for:

  • Debit/Credit Card PIN

  • OTP

  • Net banking password

If you receive such communication claiming to be from us, report it immediately to law enforcement authorities.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes.

Updated versions will be posted on this page with a revised effective date.

Grievance Officer

Company Name: Hazesoft Technology Private Limited
Designation: ANKIT KUMAR (DIN)
Address:
D-22, GOVIND VIHAR-D,
Jhotwara, Jaipur, Rajasthan – 302012, India

Phone: +91 7319487208
Email: hazesofttech@gmail.com | abhishek@hazshop.in 
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)